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Frequently Asked Questions and Answers

Forum Details
Title Accept Refusal
Posted by withdrama (ip:)
  • Rate 0points  
  • Date 2019-11-25 17:21:22
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We do not accept return(s) if:

 -you are returning the items just because you changed your mind (on size, color, etc.)
 -you are returning shoes, bags, or any other accessories
 -The products are damaged due to your mishandling
 -your return request is not approved by our staff

The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:
*Contact our customer service center within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
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