※ 예약 상품과 함께 다른 상품을 주문 시 예약 상품 발송일에 맞추어 함께 발송됩니다.※ When you purchase with other items the reservation product, and dispatched in accordance with the shipping day of reservation product.
※ 해외 발송의 경우, 사전 고지 된 예약 발송일 보다 국가별로 7일~15일 (주말/휴일 제외) 정도의 배송기간이 소요되오니 구매 시 참고 부탁드립니다. ※ Please note that overseas shipping takes 7-15 more days per country (Excluding weekends/holidays) than the schedule. Please check before purchasing.
※ 사이즈 및 구성내용은 제작사 사정에 따라 변경될 수 있습니다.
※ 외부 케이스는 상품을 보호하기 위한 보호제입니다. (케이스의 경미한 스크레치 및 변색 등은 제품의 하자가 아님을 알려드립니다.)
※ Size and contents may vary depending on manufacturer.
※ The outer case is to protect goods. (Please note that slight scratches and discoloration of the case is not a defect of the product.)
※ 트와이스 캔디봉 버전1과 캔디봉Z는 중앙제어 기능이 호환되지 않습니다. 캔디봉Z는 버전 1의 크래들과 호환되지 않습니다. (파워뱅크는 호환 가능)
※ Twice CandyBong verson 1 is not compatible with CandyBongZ during central control. CandyBongZ is not compatible with the verson 1 cradle.(Power bank is compatible.)
★초도로 증정했던 캔디봉Z 포토카드는 소진되어 증정하지 않습니다.★
전자상거래 등에서의 상품정보제공 고시
|품목 및 모델명|| 트와이스 - 캔디봉 Z (CANDY BONG Z)|
| 제조자 (수입자)|| ㈜코팬글로벌|
| 제조국 또는 원산지|| CHINA|
| 제조년월|| 2019년 5월 |
| 재질|| PVC|
| 사이즈|| 111x264x52mm|
|품질보증기준 || 관련 법 및 소비자분쟁 해결기준에 따름|
| 법에 의한 인증 및 허가사항 || 해당사항 없음|
| A/S 정보 및 전화번호|| ㈜코팬글로벌 / 070-7701-4505|
We accept the following forms of payment:
- Credit Card
- American Express
- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Cost : International Shipping Fee
- Shipping Time : 2 - 15 days
- Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
10:00~17:00 / LUNCH 12:00 ~ 14:00