※ 해당 상품은 무료배송 쿠폰 적용이 불가한 상품입니다. 구매에 참고 부탁드립니다.
※ Please note that you cannot use free delivery coupons for this order.
※ 있지 BEST FRIEND’S STORE 상품은 다른 상품과 합배가 불가한 상품입니다. 다른 상품과 함께 주문 시 분할 출고되며, 배송비가 각각 부과되오니 참고부탁드립니다.
※ ITZY'S BEST FRIEND’S STORE MD will not be shipped with other products.
Please note that it will be shipped seperately even if you order with other products, and shipping fee will be charged seperately either.
본 상품은 예약 판매 상품입니다. This product is on Pre-order.
※ 발송 시작일 (Shipping start on) : 2022-01-28
< 발송 시작일부터 순차 출고가 시작되며, 전체 상품 출고 완료일 까지 6일(주말,공휴일 제외)이상 소요될 수 있습니다.>
※ 한정 수량 ( 준비된 재고 소진 시 조기 품절 될 수 있습니다 )
※ 예약 상품과 함께 다른 상품을 주문 시 예약 상품 발송일에 맞추어 함께 발송됩니다.※ When you purchase with other items the reservation product, and dispatched in accordance with the shipping day of reservation product.
※ 해외 발송의 경우, 사전 고지 된 예약 발송일 보다 국가별로 7일~15일 (주말/휴일 제외) 정도의 배송기간이 소요되오니 구매 시 참고 부탁드립니다. ※ Please note that overseas shipping takes 7-15 more days per country (Excluding weekends/holidays) than the schedule. Please check before purchasing.
※ 본 이미지는 상품의 이해를 돕기 위한 예시로, 실제 상품과 다를 수 있습니다※ 사이즈 및 구성 내용은 제작사 사정에 따라 변경될 수 있습니다.※ 외부 케이스는 상품을 보호하기 위한 보호제로, 케이스의 경미한 스크래치 및 변색 등은 제품의 하자가 아님을 알려드립니다.※ 증정품의 미세한 스크래치는 교환 및 환불 대상이 아니며, 심한 파손의 경우 보유 재고에 한하여 교환해드립니다. 재고 소진의 경우 재발송이 어렵습니다. 양해 부탁드립니다.
※ The above images are for illustrational purposes only and might differ the actual goods.※ Size and contents may vary depending on manufacturer.※ The outer case is to protect goods. Please note that slight scratches and discoloration of the case is not a defect of the product.※ Fine scratches on gift items are not subject to exchange or refund. In case of severe damage, we will exchange it only for stock. In case of gift sold-out, it is not possible to resend.
전자상거래등에서의 상품정보제공 고시
| 종류|| 있지 - 01 2022 시즌 그리팅 / 2021 BEST FRIEND’S STORE|
| 소재|| 상세 이미지 참고|
| 사이즈|| 상세 이미지 참고|
| 제조자 (수입자)|| ㈜코팬글로벌|
| 제조국|| KOREA|
| 취급시 주의사항|| 화기에 가까이 하지 마세요.|
| 품질보증기준|| 관련 법 및 소비자분쟁 해결기준에 따름. |
| 법에 의한 인증 및 허가사항 || 해당사항 없음|
| A/S 책임자와 전화번호|| ㈜코팬글로벌 / 1544-4205|
We accept the following forms of payment:
- Credit Card
- American Express
- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Cost : International Shipping Fee
- Shipping Time : 2 - 10 days
- Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
10:00~17:00 / LUNCH 12:00 ~ 14:00